Flower Purchase Agreement & Online Delivery Terms

Florist Richmond upon Thames: Online Flower Delivery Terms & Conditions

Introduction

Welcome to our online store. These Terms & Conditions (“Terms”) govern your use of our website and services, including the order and delivery of flowers and related products carried out through our e-commerce platform. By placing an order with our Richmond upon Thames florist, you agree to adhere to these Terms for all flower delivery and collection orders across Richmond upon Thames and surrounding areas.

Order Process

All flower arrangements and products available on our website are offered subject to availability. To place an order, select your desired products and follow the guided checkout process, providing required details such as recipient address, delivery date, and any specific instructions.

After placing your order, you will receive an order acknowledgment email. This email is an acknowledgment that your order has been received, but does not constitute acceptance or confirmation of your order. Acceptance of your order and the completion of the contract between you and us will occur when your payment has been processed and your order is dispatched.

We reserve the right to refuse or cancel an order at any time if a product becomes unavailable, if there are pricing or product description errors, or if we are unable to fulfill your order for any reason. In such instances, any payment you have made will be refunded promptly.

Product Availability and Substitutions

All products are subject to seasonal availability. In the event that certain flowers or gift items are unavailable, we reserve the right to substitute with items of equal or greater value, while maintaining the overall style and colour scheme of your chosen arrangement. We make every effort to match the design and specification as advertised, but natural variations may occur.

Delivery

We offer both standard and timed flower delivery services across Richmond upon Thames and its surrounding areas. Delivery charges, where applicable, will be indicated at checkout.

It is your responsibility to ensure that the recipient’s address is accurate. We cannot be held liable for failed deliveries due to incorrect, incomplete, or ambiguous address details. Please inform us promptly of any changes to delivery instructions.

Deliveries will be made on the requested date, but we do not guarantee specific delivery times unless you have requested and paid for a timed delivery service. Adverse weather conditions, traffic disruptions, or other events beyond our control may impact delivery schedules. If we are unable to deliver on the requested day, we will contact you to arrange an alternative date or a full refund as you prefer.

Payments

All payments must be made in full at the time of placing your order. We accept payments via the methods specified at checkout, which typically include major credit/debit cards and trusted third-party payment platforms. No products will be dispatched until full payment has been received and cleared.

You agree to provide accurate payment information and authorise us to process the payment for the total order amount, including any applicable delivery fees and taxes. If your payment is declined or subject to chargeback, we reserve the right to cancel your order and notify you accordingly.

Pricing and Promotions

All prices are stated in pounds sterling (GBP) and include VAT at the current rate unless otherwise specified. We reserve the right to amend prices at any time, but such changes will not affect orders that have already been accepted.

Promotions, discounts, or special offers are offered at our discretion and may be withdrawn without notice. Where promotional codes are used, they must be applied in accordance with the stated terms and within valid dates.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations must be made by the cutoff time, normally at least 24 hours before the scheduled delivery date. For same-day and next-day delivery orders, the cancellation period may be shorter and is subject to product preparation status.

Cancellations or amendments requested after the order has been prepared or dispatched may not be accepted. In such cases, you may not be entitled to a refund. All refunds, where applicable, will be processed to your original payment method and may take up to 7 working days to appear, depending on your banking provider.

Orders for bespoke or personalised flower arrangements may not be eligible for cancellation once preparation has commenced.

Returns and Refunds

Due to the perishable nature of flowers and similar products, returns are generally not accepted unless the item is faulty, damaged, or significantly not as described. If you believe there is a problem with your order, please contact us within 24 hours of delivery. We may request photographic evidence to assess the issue.

Where a product is proven to be damaged or not as described, we will offer a replacement or a refund. We may collect the product for inspection before processing your claim. Our liability is limited to the value of the affected products and delivery charges paid by you. We do not cover any indirect losses or consequential damages.

Customer Obligations

You must ensure that the recipient is available to receive the delivery or that secure arrangements are in place for the safe acceptance of your order. If flowers are left in a safe place as per your instructions or at the discretion of our delivery personnel, we cannot accept responsibility for goods not received in person by the intended recipient.

It is your responsibility to provide accurate personal and delivery information, and to check your order confirmation for discrepancies, reporting any issues to us as soon as possible.

Use of Website

You agree not to misuse our website or use it for any unlawful purpose. Any breach of these Terms or fraudulent activity may result in cancellation of orders and legal action if appropriate.

All content, images, and product descriptions on our website are the intellectual property of our business. They may not be reproduced, copied, or used for any other purpose without our express written consent.

Liability

To the fullest extent permitted by law, we exclude all warranties and conditions relating to your use of our website and purchasing of our products, unless expressly stated in these Terms. We are not liable for any indirect, incidental, or consequential losses or damages, including loss of enjoyment, opportunity, or goodwill, arising out of or in connection with your use of our services.

Our total liability to you for any claim arising out of or relating to your order or these Terms shall be limited to the amount actually paid by you for the relevant order, including delivery charges if applicable.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded under English law.

Governing Law

These Terms and any contract for the purchase of goods or services through our website shall be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes arising under or in connection with these Terms, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms at any time without prior notice. Any changes will be effective immediately when posted on our website. We recommend you review these Terms regularly to ensure you are aware of any changes that may affect your rights or obligations.

Severance

If any part of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

Contact and Additional Information

If you have any queries regarding these Terms & Conditions, our products, or our flower delivery service in Richmond upon Thames and surrounding areas, please refer to the FAQs on our website or reach out using the methods provided on our contact page.

Thank you for choosing our Richmond upon Thames florist for your online flower delivery needs.